No matter what your specialty of work under the OD banner, helping your clients and organizations succeed with their customers is foundational to helping their success overall.

We hope you agree and will join us in this our first think-along to explore best approaches for a customer centered practice or organization.

WHO: Bring your willing, explorative selves, your years of experience, and your creativity to our next gathering of OD Network. Be ready to dialogue, have some fun and be productive too.

WHAT: We’ll explore:

• What methods are organizations using to listen to their customers?
• What internal assessment tools can you recommend to gauge success with serving customers?
• What are the elements of a ‘customer service intervention’?
• How is social media changing the service scene?
• What application as an OD practitioner can you make to your own clients?

OUTCOMES:

▪ Models to help your clients or your organization create a more vibrant customer-centered workplace

▪ Tools you can offer your clients/organization to help assess “How are we doing?”

WITH: Cath DeStefano

Workshop Leader/Keynote Speaker/Author of “It’s Not Nice to Choke Your Customer”

After 25 years in human development, Cath DeStefano has earned a reputation as an extremely creative facilitator of learning. She has especially strong skills in involving participants in their own learning, using creative means of presenting information, and making content memorable.

Cath specializes in the design and delivery of programs in Customer Relations and Leader Development.

She has worked internationally with non-profits to multinational corporations and with executives to front line staff. Cath is the former executive director of San Diego Diplomacy Council (2005-2013).

Clients include: Nestle, Office Depot, General Dynamics, San Diego County, US Department of State, Mitsubishi, US Navy, Amylin Pharmaceuticals, HNC Software, National Steel and Shipbuilding, Nokia, Northrop Grumman, University of California at San Diego.

Her university degree in education and political science/International relations, combined with her real world experience as a manager add credibility and practicality to Cath’s programs.

Cost:
**Includes program, food and drinks
$20 for members
$35 for guests
$15 for student members
$25 for non member students, ASP members/affiliates
Please add $5 if registering the day of the event. 

**Discounts will be shown after registration process is completed.**